Our support

Eurocoustic assists you with your projects on a daily basis through its Customer Service department, which is at your entire disposal, an unparalleled logistics service charter, and a technical department that is attentive to your needs.

CUSTOMER SERVICE

Do you require information on a current order or on the availability of a product?

Our sales assistants are here to assist you on a daily basis and to ensure that your order is followed up correctly, from reception to delivery and billing.

They are at your service to provide clear answers to your questions and are able to give product advice and direct you towards other departments, if required.

Go to “Contact us” to find your dedicated contact person.

« Contact us»

Do not hesitate to contact our teams!

 

OUR SUPPLY CHAIN

Weekly deliveries on fixed days

We deliver to our retailers every week on a specific day, from Monday to Friday depending on the location.

Short delivery times

The service class mentioned on each of our technical data sheets indicates the time required to supply the product.

For any order placed before 2.00 p.m. on Monday:

  • Class A: the products are delivered within 5 to 8 working days depending on the département (for further information, see the map of France + click on "contact us")
  • Class B: the products are delivered within 10 to 13 working days depending on the département
  • Class C: please contact us for these products.
Delivery units
  • Order unit: pack.
  • Delivery unit:
    • Minimum of 1 pallet for our metal tiles (except for Acoustipan® products)
    • Minimum of 1 pack for our grids and accessories
A la carte services
  • Worksite delivery: Products concerned: metal tiles, grids and accessories. Ask your sales assistant for the price.
  • Factory pick-up:
    • Pick-up to be requested when you place your order with the sales assistant.
    • Mandatory appointment to be made with the factory before 12.00 a.m. the day before loading. Pick-up is only permitted on Wednesday and Thursday.

Factory contact: +33 (0)5 55 80 57 26 / +33 (0)5 55 80 57 49

Even more services
  • Tailgate option for semi-trailer
  • Tailgate option for straight truck
  • Courier service in the event of an emergency (to depot or worksite)

For more information, please contact your sales assistant. Contact us.

 

NEW !

Reinvent your ceilings with our new colors

A selection of 40 colors

6 new graphical options

Custom Colors service

Print your own visuals

Visual consistency between tiles and grids

Discover